Once approved for SNAP and/or TANF benefits, your re-loadable EBT card will be mailed to your mailing address on file and will look like this:
The card will be mailed in a plain, white envelope with a return address of Sioux Falls, SD. This card will be automatically reloaded with your benefit amount every month.
Your EBT card will no longer have an expiration date. If there is an expiration date on your card, the card will expire on the last day of the month/year that is shown. If there is no expiration date on the front of your EBT card, your EBT Card will only need replacement if lost, stolen, or damaged.
Your EBT card can be used to buy breads, cereals, fruits, vegetables, meats, fish, poultry, dairy, and plants and seeds to grow food for your household to eat.
It cannot be used for food assistance benefits to buy nonfood items such as pet foods, soaps, paper products, household supplies, grooming items, alcoholic beverages, tobacco, vitamins, medicines, food to eat in the store, or hot foods.
A PIN (personal identification number) is a secret numeric password shared between a user and the EBT system.
To select your PIN code call the EBT Customer Service at 1-888-356-3281. You have to have a PIN before you can use your card.
It is important to keep your PIN number secret, don’t write your PIN on your card, or on anything you keep with your card and/or share your PIN with anyone else.
If someone takes your card and knows your PIN, they can use ALL your benefits. These benefits cannot be replaced.
Errors on your EBT account do not happen often, but can occur. If you notice an error in your account, call EBT Customer Service at 1-888-356-3281 to report the problem. You have 90 days from the date of the suspected error to report and file a claim on your account.
If a system error causes you to receive funds to which you were not entitled or causes your account to not be charged for a transaction you did, an adjustment may be completed to reclaim the funds or settle the transaction. If you disagree with the action taken, you may request a fair hearing within 90 days of the date of the adjustment.
For information about your hearing rights or to request a fair hearing, please contact your local Department of Children and Families office or call 850-300-4323.
The best way to know your balance(s) is to refer to your last receipt. You may also obtain your balance by logging on to the EBT Cardholder Portal.
Or by calling the EBT Customer Service number (1-888-356-3281) on the back of your card. After you enter you sixteen (16) digit EBT card number you will hear your current food assistance or cash account balance(s).
You can also check at an ATM or POS machine.
Call:
